How to add a Refund Policy for Etsy sellers

Etsy

Step-by-step: paste your privacy policy URL

Open Etsy Shop Manager → Settings → Info & appearance (or Policies, depending on your shop layout).
Review Etsy’s returns and exchanges fields and write plain-language rules that match how you actually handle refunds.
Generate a hosted refund policy URL that mirrors those rules for use on your site, email signature, or ads.
Link the hosted URL from your About section or shop announcement so buyers can open it before ordering.
Update both Etsy fields and the hosted page whenever your processing times or restocking rules change.

Does Etsy need an external URL?

Etsy stores policy text in-shop. A hosted URL helps when you also sell off-Etsy or need one canonical page for ads and support.