Privacy Policy URL
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How to add a Refund Policy URL in Shopify

Shopify

Step-by-step: paste your privacy policy URL

  1. In Shopify admin, go to Settings → Policies.
  2. Open Refund policy (or Returns). Shopify can host text here, but a canonical external HTTPS URL is easier to reuse across Stripe, email, and ads.
  3. Create your hosted refund policy URL, then either paste the full policy text into Shopify or link to your hosted page from the storefront footer and order emails.
  4. Save and preview the storefront footer on mobile to confirm shoppers can open the policy before purchase.
  5. Align the policy language with your actual refund window, restocking fees, and digital-goods exceptions.
Generate a Live Refund Policy URL

FAQ

Should I use Shopify’s built-in policy page or an external URL?

Either works. An external hosted URL is ideal when the same policy must also appear in Stripe, marketplaces, or ads.