Privacy Policy URL
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How to add a Refund Policy URL in Stripe

Stripe

Step-by-step: paste your privacy policy URL

  1. Sign in to the Stripe Dashboard and open Settings → Business settings (or Public details, depending on your Dashboard version).
  2. Find the Customer support / Legal links section where Stripe lists a refund or return policy URL field for your business profile.
  3. Generate a hosted refund policy URL for your store (HTTPS, publicly readable, no login wall).
  4. Paste the URL into Stripe and save. Confirm the link opens in an incognito window and names your company clearly.
  5. If you use Checkout or Payment Links, open a test payment and verify the policy link appears where customers expect it.
  6. When you change refund windows or restocking fees, update the hosted page content — keep the same URL so Stripe settings never break.
Generate a Live Refund Policy URL

FAQ

Does Stripe require a refund policy URL?

Many businesses add one for transparency and chargeback defense. Some industries and regions expect a clear returns policy linked from checkout.

Can I use a PDF?

A stable web page is better. PDFs are harder to update and often frustrate mobile shoppers.